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FREQUENTLY ASKED QUESTIONS

Orders can only be shipped within the continental US, Alaska, Hawaii (some restrictions apply). shopwylderoc.com doesn't ship internationally, please see stockiest overseas to purchase products. shopwylderoc.com doesn't ship to P.O. boxes, US territories (Puerto Rico, US Virgin Islands, Guam, Saipan, Midway Islands, American Samoa, and Federated States of Micronesia), international re-shippers or businesses that forward packages to international addresses.

Join shopwylderoc.com and sign in to receive free shipping offers. Or you'll automatically receive free standard shipping on all qualifying orders of $75 or more.

When you enter your shipping address during checkout, each available shipping method will automatically update with estimated delivery dates. Once you select the shipping method and complete your order, the estimated delivery date will be listed in your order confirmation email.

You can check your order status any time after it's placed. Tracking information will also be emailed to you when the order ships.

The shipping address cannot be changed after an order is placed. Cancel your shopwylderoc.com order and place it again. Please call us if you're unable to cancel your order.

The following payment methods are accepted on shopwylderoc.com:

  • Credit cards: Visa, MasterCard, American Express and Discover
  • Debit cards: Visa, MasterCard and American Express
  • Apple Pay
  • Amazon Pay
  • You can save/edit/delete credit/debit card information as a shopwylderoc.com member.
  • Prepaid gift cards: Visa, MasterCard, American Express and government-issued tax refunds (entered in the credit/debit card field during checkout)
  • PayPal: Must be a US account
  • Gift Cards: Must be issued in the US (valid for merchandise only)

  • All credit/debit card accounts must be issued by a US* bank or financial institution.
  • All credit/debit cards must have a billing address in the US (within the 50 states).
  • Payments cannot be split between multiple credit cards.
  • Gift cards can be combined with credit/debit cards.
  • All cards must have a valid security code.

 

Wylder does not accept purchase orders, cash, checks or money orders. Layaway and COD services are also not available.

We do not ship to APO/FPO or P.O. Box billing address, non-US billing address. If you have any other questions about placing a non-US order, please contact us. A US shipping address is required to complete the order. Wylder does not ship internationally.

*At this time shopwylderoc.com only accepts credit cards with billing addresses in the continental US. Shopwylderoc,com members can add a credit or debit card to their shopwylderoc.com profile for quick and easy checkout

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